Contact information

At Relava, we are dedicated to providing ergonomic and stable support for your mobile devices. Although our studio is based in Brooklyn, New York, we are proud to serve customers across Singapore.

Get In Touch

We aim to respond to all inquiries within 24 hours. Note for our Singapore customers: Due to the significant time difference (13 hours), email is the fastest and most reliable way to reach us.

1. Email Us For order status, product compatibility checks, or return inquiries: 📧 support@relava.shop

2. Call Us If you wish to leave a voicemail or speak to us during US business hours: 📞 +1 539-281-9292 (Please note: This is a US number. International calling charges may apply depending on your provider.)

3. Mailing Address Returns should be sent to our US facility (Please email us for authorization first): 📍 567 Thomas S Boyland Brooklyn, NY 11212 United States

Customer Service Hours

Our team is based in Brooklyn, New York (Eastern Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (ET)
  • Time Zone Guide:
    • We are 13 hours behind Singapore.
    • How it works: When it is 10:00 AM on Tuesday in Singapore, it is 9:00 PM on Monday here. We typically answer emails while you sleep, so you'll often see a reply in your inbox first thing in the morning!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Will this stand fit my large phone (e.g., iPhone Pro Max / Galaxy Ultra)? Most of our stands are designed to support devices ranging from 4 to 8 inches, including larger models with heavy cases. Please check the "Specifications" section on the product page for exact dimension limits.
  • Is the stand stable? Will my phone tip over? Yes, our stands feature weighted bases and anti-slip silicone pads to ensure stability. For extra heavy devices, we recommend adjusting the angle to center the gravity.
  • What currency is the store in? All prices are listed in US Dollars (USD). Your bank will automatically convert the total to Singapore Dollars (SGD) at the current exchange rate when you checkout.
  • How long does shipping to Singapore take? Since we ship internationally from the USA, typical delivery takes 7 to 13 business days. You will receive a tracking number to follow your package's journey.
  • My item arrived damaged, what do I do? Please do not return a damaged item immediately. Simply take a photo of the damage and the packaging, then email it to support@relava.shop. We will send a free replacement or issue a refund.